99% of orders leave the warehouse within 2-3 days of
Most items are delivered within 1-5 days (US
orders only) weeks. International shipping might take longer. PLEASE
NOTE: In some cases, shipping may take longer due to various factors (ie;
time of year order placed such as Thanksgiving, Christmas, and other major
holidays). As such, If we have already sent your order we will
not be able to issue you a refund. For more information please contact
Also please be aware some countries do take longer for
orders to arrive for reasons out of our control like customs clearance and
postage service efficiency etc.
If you have not received your
order within the time frame given for your order (see 'WHEN WILL I RECEIVE MY
ITEM(S)?' above for more information), please contact us and we will look
further into your order immediately.
Rarely, due to uncontrollable
circumstances such as postage strikes, natural disasters or holiday seasons a
package may experience some delays. If your parcel is taking longer than
this quoted transit time we apologise for the inconvenience!
If you put the wrong
shipping address, you need to email us within 30 minutes of the purchase. We
cannot 100% guarantee the changes will go through. Please ensure you review
your order details before confirming your purchase.
Your order may be charged customs fees (taxes,
duties, processing fees, brokerage fees, etc.) upon delivery. Unfortunately, ShinyWhites has no control over these fees as they are decided and charged by your
local customs office.
To order a product simply head to our ‘Store’ page, then click on the
product you wish to purchase, then click ‘Buy It Now’ on the products
description page and you will be redirected to the checkout process.
Please email us at firstname.lastname@example.org if you need any further
assistance with this.
If an item doesn’t
arrive or doesn't match the description, and your payment is eligible, we’ll
reimburse the full cost of eligible purchases paid, excluding shipping costs.
Customer will be liable for return shipping cost, some case return item may
require tracking information.
do not offer refund or exchange for sale item(s). Please choose your item carefully.
Damaged/ defective items must be returned
in the original condition they were received in with all the accompanying
accessories. You must provide us an image of the item and email us at
email@example.com for replacement.
We offer 7 days guarantee after the item
has been delivered for a replacement. Please contact us with the image